The rapid evolution of technology means that IT field service technicians need to constantly update their skills. Skill gaps can lead to inefficiencies and increased resolution times. Invest in continuous training and development programs. Online courses, workshops, and certifications can keep technicians up-to-date with the latest technologies and practices. Moreover, fostering a culture of continuous learning within the organization can encourage technicians to proactively seek new knowledge and skills. https://www.extnoc.com/blog/shared-services-vs-managed-services/